Shipping, Support, and Contact

  • ✈️ Free shipping everywhere, around the world!
  • 🔄 Easy Size-Swap & Returns
  • 🥰 14-Day Satisfaction Guarantee

EMAIL US

The BEST way to contact us is via email, the second best way is using the pink live chat button. Didn't get an order or shipping confirmation email? Check your spam box!

email info@taikora.com

Covid 19 Shipping Impacts

Most shipping of our shipping has returned to normal as of April 2022, however occasional delays do happen. If your order has not arrived within 30 days of your shipping confirmation email, please get in touch with us via the email above and include your order number. Covid 19 Shipping Updates Blog

FREE SHIPPING WORLD-WIDE

  • Free Registered airmail, world-wide. Packages take 7-21 business days to arrive, depending on location.
  • Sent via Thailand Post ePacket, or Registered Air Mail depending on location.

PRIORITY EXPRESS SHIPPING

  • Need your goodies in a hurry?
  • Priority Express 2-4 Business Day courier delivery is available on the shipping section of the checkout process.
  • Guaranteed Same or Next Business day fulfillment.
  • Flat rate, no minimum or maximum spend.
  • Priority Express subject to availability, if it is not shown in the shipping options it is not available

TRACKING YOUR ORDER

  • When your order is fulfilled, a shipment confirmation email is sent to you along with a link to the package tracking. You can also track your order via the Your Account page.
  • Depending on the destination country, there may not be any updates between leaving Thailand and your country, but it is definitely moving!
  • If it has been more than 30 days since your order was fulfilled and nothing has arrived, please email us and include your order number.

14-DAY RETURNS - QUALITY & SIZE GUARANTEE

  • If you're not completely satisfied, contact us within 14 days of receiving your items. Simply email us with your name and invoice number and we'll get back to you with details about returns.
  • SIZE: Wrong size or colour? No problem, get in touch to sort out an exchange - Just make sure the items remain un-worn and as-new.
  • QUALITY: Faulty or damaged? Also no problem, we'll replace it with the same, or different should you choose. 
  • CANCELLATION: Provided your order has not been shipped, contact us immediately to cancel an order.
  • TERMS: Any item to be returned must be in factory-condition, complete with tags in-tact. TAIKORA reserves the right to refuse damaged or worn items which do not meet this criteria.
  • RETURN ADDRESS: TAIKORA, 17D, 40 Wong Chuk Hang Rd, HONG KONG

PAYMENTS & CURRENCIES

  • Credit card, Debit card, Apple Pay, PayPal credit accepted.
  • All payments processed through PayPal come with PayPal Buyer Protection.
  • No PayPal registration required. Select "Pay with Credit or Debit Card" on PayPal log in page.
  • By default, TAIKORA should display your local currency.
  • Change the currency by using the drop-down menu in the footer of every page.

CUSTOMS & DUTY

Almost all Taikora orders are delivered without paying any customs and duty tax. It is very unlikely and no customers have reported needing to pay customs and duty, however to cover our butts... 

Customers are responsible for any customs and duty fees, which may be assessed to your order once it arrives in the destination country. TAIKORA does not include any coverage for customs or duty fees in quoted shipping costs, or at any point in our checkout or billing process.

If you have any questions related to customs, duty, and import charges, please contact your local customs office prior to ordering.

    WHOLESALE / INFLUENCERS.

    More information for retailers and influencers here.

    Help! I still don't know!

    No worries, you can email us at info@taikora.com, or click the floating pink chat bubble, and we'll get back to you as soon as possible!